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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Amber Shaw

May 16, 2023

5  out of  5 rating by Amber Shaw
"I’m elated to be back with State Farm & the Rocco English team. Brianna Makos has been a lifesaver. Helping me set up auto & rental insurance & paying less than Geico. She’s gone over & beyond with my new vehicle purchase & I couldn’t be happier. Thank you, Brianna & State Farm, you rock!"

Frank Vargas

May 15, 2023

5  out of  5 rating by Frank Vargas
"Daniela Parrish took such intensive care of my insurance situation that you would think we were family. You have a friend in me Daniela, I will forward your name to all my friends"

Kyle Curran

May 9, 2023

3  out of  5 rating by Kyle Curran
"No communication. Never received a beacon for Drive Safe and Save so now I'm being billed and not getting a response from anyone. Will be switching companies as soon as possible. Edit: I appreciate the direct calls from Rocco himself. However, he sounded borderline threatening about my rates. Really unpleasant interactions. Edit 2: Got a bill for $64.11 saying my Drive Safe & Save was removed. Rocco is a liar. Edit 3: Upgraded to 3 stars. They took care of my claim reasonably well."

• Š h ã ż ż •

May 5, 2023

5  out of  5 rating by • Š h ã ż ż •
"If you are currently shopping homeowners insurance then you already know the challenges. I am not one to give 5/5 for ANY review, however, I am making an exception as a result of my recent State Farm experience. My policy was to increase by approx 3k at renewal and, while I got numerous quotes from other agencies in Orlando, I still wasn't satisfied. Days before my policy was to renew, my neighbor recommended I contact the State Farm agents at University and Rouse Rd. I received excellent service from a knowledgeable and professional agent (Daniela). She quickly compared policies, educated me on coverage, and walked me through the steps to cancel my old policies. Not only did I get an affordable homeowners policy, I bundled my car insurance and received and additional credit. I will recommend this office to all my friends and family."

mariceli collado

May 2, 2023

5  out of  5 rating by mariceli collado
"Statefarm is the best and customer service is always amazing. I have 20+ years and will always stay. 😊"

Chet Augustine

April 24, 2023

5  out of  5 rating by Chet Augustine
"Outstanding knowledge of the options."

chris cannata

April 10, 2023

5  out of  5 rating by chris cannata
"Brianna 5stars excellent customer service did a phenomenal job in service if me today definitely deserves a raise"

Saray Romero

April 7, 2023

5  out of  5 rating by Saray Romero
"My Agent Jennifer Wagner, is definitely the best, she’s beyond knowledgeable always willing to help me review and manage my policies. Keeps me informed of any new offers or things that I can do to save on my monthly payment. I trust Jennifer like if she was family. The agency also provides great customer service, I’ve also had the pleasure of working with another agent Kim Hernandez who was beyond helpful with my HO Ins a day that Jennifer wasn’t in the office. I can’t imagine not having Jennifer as my go to person for all things Insurance."

Jenna Klein

April 6, 2023

5  out of  5 rating by Jenna Klein
"Rocco English State Farm possibly has some of the best workers have ever spoken to. Extremely professional and extremely polite!! And most of all great people!!"

Jenelly Francis

April 6, 2023

5  out of  5 rating by Jenelly Francis
"Extremely professional! Extremely knowledgeable! Incredibly hard workers!"

Brianna Millan

April 6, 2023

5  out of  5 rating by Brianna Millan
"Jennifer W was extremely helpful and kind. I greatly appreciate her for helping me find a plan that works for my house hold at reasonable price. Thank you!!"

Jenny Wagner

April 4, 2023

5  out of  5 rating by Jenny Wagner
"Best customer service ! Great rates ! Knowledgeable staff !"

Cristobal Gonzalez

March 7, 2023

1  out of  5 rating by Cristobal Gonzalez
"(Translated by Google) You request to speak with the person who has attended you previously and they do not communicate with that person anymore. (Original) Solicitas hablar con la persona que te ha atendido con anterioridad y no te comunican más con esa persona."

Randall stucky

March 5, 2023

5  out of  5 rating by Randall stucky
"Been with Rocco for almost 10 yrs. Excellent service"

Samuel Ruggieri

February 17, 2023

5  out of  5 rating by Samuel Ruggieri
"Great service."

Elvis Kalicharan

January 27, 2023

5  out of  5 rating by Elvis Kalicharan
"I once had a job interview and didn't know how to tie a tie. I went there and he helped me. For the last 12 years I have been with him and State farm ever since."

Jamie Murphy

January 26, 2023

5  out of  5 rating by Jamie Murphy
"Great customer service! Everyone in the office was super friendly and very knowledgeable."

P T Echols

January 14, 2023

5  out of  5 rating by P T Echols
"Jennifer Wagner was very professional, efficent and helpful."

R.P. Simms

December 22, 2022

5  out of  5 rating by R.P. Simms
"Thank you Dana! My property insurance went up to over $4,000 a year! I contacted Dana and she not only reduced my property insurance but bundled it with State Farm car insurance and saved me $3,000 a year! Not only that, she stayed with me the entire time, answered all my calls and helped me get everything done quickly. This is what I call customer service! Highly recommend!"

Antonio Castillo

October 17, 2022

5  out of  5 rating by Antonio Castillo
"Stellar Service! Our grandparents in California begun a long time ago a faithful relationship with State Farm Insurance, encouraging both our parents and ourselves to do the same due to their great quality customer service. About 5 years ago, my wife and I decided to move to the beautiful State of Florida, and of course our go to car insurance had to be State Farm. So we looked for an office that could help us with our vehicle needs and that’s how we found Rocco English’s office. To our surprise they offered more coverage to our needs at the time, not just for our cars, but also a home renters insurance for our then apartment requirements. Years passed by and unfortunately our now new home got affected with Hurricane Ian’s storm, but again we are blessed to count with the great team of Rocco English to help us through these tough trials. Our agent, Daniela Parrish, came to the rescue! She was definitely God sent, as my wife and I were discouraged for all the loss we have suffered, but Daniela was so encouraging, so profesional and uplifting and re-assured us that we were not alone in this situation and that her and Rocco’s team would do everything in their power to help us and walk with us through this situation. I’ve never had experienced such quick, impressive and thorough service in my life, words can’t express how exceptional their services are and how well they take care of their customers. They honestly treat you like family! Thank you, Daniela and Rocco, for making sure we get the best customer care and also that we are happy and safe being a client of such a great Insurance Company."

Tiffany Mershon

October 13, 2022

5  out of  5 rating by Tiffany Mershon
"Worked agents and they were great on getting the account setup right. Helped with auto home and life. Only had one other insurance company that was this awesome before. They were professional and quick with the answers. Would totally recommend."

Beatriz Rivera

September 23, 2022

5  out of  5 rating by Beatriz Rivera
"(Translated by Google) Very good service, I recommend it 100%. (Original) Muy buen servicio, lo recomiendo 100%."

Millie Cruz

August 11, 2022

4  out of  5 rating by Millie Cruz
"Update: Dana is I charm and everyone else working hard at that location. Dana helped me and thank you. I still think it's a big unnecessary scam overcharging good drivers . It's all insurances not pointing the finger just at state farm. All of them . It will take lots of studying and knowledge to combat this scheme. Hate paying for insurance its a robbery"

Lynette Santiago

July 20, 2022

5  out of  5 rating by Lynette Santiago
"Office staff is very helpful and kind. Quick to resolve any issue."

Darren Kaye

July 12, 2022

5  out of  5 rating by Darren Kaye
"Wendy Willhoite! What can I say. The amount of effort she displayed for a mere $100 a year policy was AMAZING - Rocco, keep her around by any means necessary - in a world where it is EXTREMELY difficult to find anyone who cares she is truly an asset. She literally saved my business thousands of dollars. Thx so much to your firm!"