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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard Cintron

December 6, 2024

5  out of  5
rating by Richard Cintron
"Excellent treatment, grateful for the help of Anette Quiñones for letting me know all the correct information, always recommended"
We responded:
"Thank you for your kind words, Richard! It's wonderful to hear that Anette provided you with the correct information and excellent treatment."
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Steve Sasse

December 3, 2024

1  out of  5
rating by Steve Sasse
"Very friendly and supportive until you have a claim. I had two accidents that State Farm deemed no fault on my part and for which they were fully compensated by other carrier but State Farm decided to drop me anyways. When I reached out to Rocco's firm for assistance i never got a response. Now I had to find another carrier and pay more even though I was not at fault."
We responded:
"Steve, we appreciate you bringing this to our attention. We will reach out to you shortly!”"
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Evan Scruggs

November 15, 2024

5  out of  5
rating by Evan Scruggs
"Bella is the bomb! I cut my insurance policy in half by switching!"
We responded:
"That's fantastic to hear! It's great that Bella was able to help you save so much on your insurance policy. We appreciate your feedback and are glad you're satisfied with the switch!"
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Shae Cro

November 15, 2024

5  out of  5
rating by Shae Cro
"Bella was a breath of fresh air! Often these days it’s hard to find people that love their jobs and do it well! Bella was fantastic! Great communication and follow through. She took the time to listen and address all my concerns and questions! Thank you Bella!! You’ve got clients for life!"
We responded:
"Thank you so much for your kind words! Bella is indeed dedicated to providing excellent service and ensuring all concerns and questions are addressed. It's wonderful to hear that her communication and follow-through made such a positive impact. We appreciate your support and look forward to continuing to serve you!"
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Dames World

November 15, 2024

1  out of  5
rating by Dames World
"Horrible !! They convinced me to change insurance because I was going to get a better rate turns out the agents put in the wrong VIN number on purpose(Repeated than multiple times) After a week of transferring somehow, the price went from $278 to almost $500 . These agents are slimy so make sure you know what you’re getting into and all the information you provide is correct because these people don’t care they just want their money. GEICO hasn’t ever did this to me. They also tried to convince me to not leave a review here. But this is the reality. Imagine if I got into an accident and the car on file wasn’t correct I would’ve been screwed. Juan Hancapie Ospina was my agent"
We responded:
"I am so sorry to hear of your experience and would love to make it right. Unfortunately, you are a customer of another agent. I recommend reaching out to them directly to help resolve this issue!"
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Maria Espinosa

November 14, 2024

1  out of  5
rating by Maria Espinosa
"This office is horrible when i tried helping my aunt cancel her insurance they tried to force her to stay refuse to Cancel the automatic payment the refused , to terminate the policy . I called state farm main office and file claim with them and also the department of insurance . I DON"T NOT RECOMENT BUYING INSURANCE FROM THEM BECAUSE THEY ARE VERY UNPROFECIONAL."
We responded:
"Maria, I am so sorry this happened. We do not have record of you in our system. If this is regarding another one of our policyholders, please have them reach out to us so we can help resolve this!"
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Kelly K

October 25, 2024

1  out of  5
rating by Kelly K
"I have been with Rocco English for over 3 years now and just got a new vehicle. When I contacted my representative to update my policy, I was given my new monthly price. I then received my upcoming bill and the bill was more than I was told. I contacted the office and was told the reasoning for the incorrect bill was because it was taking longer to update the changes on the back end and when it refreshed it would reflect the correct price and this would be done before my payment due date. I am now 3 days before my payment due date, have seen no change, have contacted my representative 3 times via text and have heard nothing. The lack of communication and transparency is beyond frustrating."
We responded:
"Thank you for reaching out to let me know about your experience. Unfortunately based on the information provided in this review, I am unable to find your account to research your issue. Please feel free to contact me directly to discuss so I can make sure you are taken care of."
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Vicki Kwong Perez

October 9, 2024

5  out of  5
rating by Vicki Kwong Perez
"My business insurance policy is with State Farm: Rocco English and needed some changes made immediately due to business events needing our policy to be a specific way. Deborah and Jennifer were extremely quick to help and friendly too! Would highly recommend them."
We responded:
"Thank you so much for sharing your experience! We're delighted to hear that Deborah and Jennifer were able to assist you quickly and efficiently. Your recommendation means a lot to us, and we're here to help whenever you need it!"
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John

September 17, 2024

5  out of  5
rating by John
"State Farm has been our primary insurer for over 50 years and Rocco's team is the cream of the crop."
We responded:
"Thank you so much for your loyalty over the past 50 years! It's fantastic to hear that you consider our team the cream of the crop. We're dedicated to providing exceptional service and truly appreciate your continued trust."
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Carlos Diaz

September 10, 2024

5  out of  5
rating by Carlos Diaz
"Gracias por el detalle así a mi, bellas palabras gracias por sus buenos deseos"
We responded:
"Agradezco mucho tus palabras, Carlos! Es un placer poder ayudarte y recibir tus buenos deseos. ¡Estamos aquí para lo que necesites!"
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Isabella Guerrero

August 29, 2024

5  out of  5
rating by Isabella Guerrero
"Maritza is my agent and she is a superstar. There is nothing she will not do for me. State Farm does insure my parents house because it is older but Maritza gave me my options. She took a load off my plate."
We responded:
"Thank you for sharing your experience with Maritza! It's fantastic to hear that she has been able to support you and provide clear options, especially when dealing with your parents' house. We're delighted that she could make things easier for you!"
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Ramon Almeyda

August 20, 2024

5  out of  5
rating by Ramon Almeyda
"I have had a very good experience with State Farm auto & home insurance. The people at my branch are very kind & knowledgeable that makes me a happy customer. Thanks to all."
We responded:
"Thank you so much for sharing your positive experience with our auto and home insurance services! It's wonderful to hear that our team’s kindness and knowledge have made you a happy customer. We appreciate your support and look forward to continuing to serve you!"
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V

August 2, 2024

5  out of  5
rating by V
"There are not enough words to express who Deborah Votava a licensed agent is I have known her for 19 years she is the epitome of what a human 💗 should be the professionalism kindness integrity attentiveness that she has shown my husband and myself and those that I have referred is outstanding you rock Debbie !!!!! Victoria B."
We responded:
"Debbie truly appreciates your kind words and long-standing trust! It's wonderful to hear that her professionalism, kindness, and integrity have made such a positive impact on you and your husband. Your referrals and support mean the world to her! Thank you, Victoria!"
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Scott Hale

July 16, 2024

5  out of  5
rating by Scott Hale
"I had to call to State Farm today because of a new truck purchase. Not only was my call handled professionally, in a timely manner, with a friendly attitude, but also made me feel important and valued for that short amount of time I needed help. Thank you Bella English for making the auto insurance part of today’s transaction a zero stress event."
We responded:
"Thank you for sharing your positive experience with Bella! We're thrilled to hear that she provided you with excellent service and made your auto insurance transaction stress-free. We appreciate your feedback and look forward to assisting you in the future."
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Ka Brooke

June 14, 2024

5  out of  5
rating by Ka Brooke
"Did not use their service (though I am a State Farm Customer), but wanted to thank the nice gentleman who came outside with an umbrella to help my family and I get in our car in the rain, that was very sweet! Like a good neighbor…"
We responded:
"Thank you for sharing your experience, Kara! We're glad to hear that our team member went above and beyond to assist you and your family. We appreciate your kind words and thank you for being a State Farm customer."
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Darla Burn

May 31, 2024

5  out of  5
rating by Darla Burn
"I needed an insurance binder for an auto purchase. Jenny provided it to me in minutes! Well done Jenny!"
We responded:
"Thank you for sharing your positive experience with Jenny! We're glad she was able to provide you with the insurance binder quickly. Let us know if there's anything else we can assist you with in the future."
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John Forehand

May 30, 2024

5  out of  5
rating by John Forehand
"Very responsive!"
We responded:
"Thank you for the positive feedback, John! We strive to provide excellent service and are glad to hear that you found us very responsive. If you have any further insurance needs, feel free to reach out."
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Vanessa Hall

May 29, 2024

5  out of  5
rating by Vanessa Hall
"Dana has been my agent. The best. Love her."
We responded:
"Thank you for the kind words, Vanessa! We're thrilled to hear that Dana has been providing you with excellent service. We appreciate your loyalty and look forward to continuing to meet your insurance needs."
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Carlos R Becerra

May 14, 2024

5  out of  5
rating by Carlos R Becerra
"I recommend this branch. I'm with them for about 2 years or more. Anytime when I need information or a recommendation, they always find the answers to my needs!"
We responded:
"Carlos, Thank you for the great review and recommendation. It is our pleasure to assist you with your Insurance needs."
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Enrique Berlanga

May 9, 2024

5  out of  5
rating by Enrique Berlanga
"I would like to add to my previous state farm review that recently I've been receiving and espectacular and great customer service by Daniela Parrish; assisting me in getting a great home owners insurance price as well as for flood insurance. Once again thank you Rocco English for your great team, and rates. I totally recommend Daniela Parrish to get any type of insurance services, you won’t regret it. I am extremely satisfied with Rocco English services, team, and rates. I want to give a special thanks to Milena Bedoya and Kelly Bedoya for their excellent customer service. They always understand my issues, are very patience, they listen to my needs and always give me a rapid and right solution to my matter. I’m very happy to be their client. I definitively recommend these two sisters for any services that State Farm offers; you won’t regret it."
We responded:
"Enrique. Thank you for taking the time to leave us a great review and trusting our team with your Insurance needs. "
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Hanan Aoufi

May 1, 2024

5  out of  5
rating by Hanan Aoufi
"Yolanda assisted me through the phone, she was such an amazing help. Amazing attitude and overall got things done in a timely matter. So i greatly appreciate her. Thank you Yolanda❤️"
We responded:
"We would like to take a moment to express our sincere gratitude for taking the time to leave us a review on Google. Your feedback is incredibly valuable to us, and we truly appreciate your support. We're thrilled to hear about your positive experience with us, and it means a lot to our team."
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sandra williams

March 26, 2024

5  out of  5
rating by sandra williams
"10 years and counting. Bundled home and auto insurance"
We responded:
"Sandra, Thank you for your trust and loyalty to State Farm and our agency to take care of all your Insurance needs."
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Phillip Neill

March 12, 2024

5  out of  5
rating by Phillip Neill
"Great company. Very friendly. Saved me $100 per month verses a big name competitor that fought me viciously on paying a legitimate injury claim. ⭐⭐⭐⭐⭐⭐"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
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Mike C

March 5, 2024

5  out of  5
rating by Mike C
"Everyone has been very polite and professional. Excellent Service!"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
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Shane Shavers

February 15, 2024

5  out of  5
rating by Shane Shavers
"Elizabeth S. Was very professional and knowledgeable. I would recommend Elizabeth for any info or quote needs."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that we were able to assist you with your insurance needs and that you found our service to be of great help. Your feedback is incredibly valuable to us, and it motivates us to continue providing exceptional service to all of our customers. We're here to make the insurance process as smooth and efficient as possible, and it's wonderful to know that we achieved that goal with your assistance."